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Free UK Delivery Over £25

Getting Started Guide

Same Day Dispatch (Most Items)

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Delivery Terms endeavour to dispatch same day or within 1 working day from receipt of your order. All deliveries are subject to payment authorisation. If an item is temporarily out of stock and dispatch is anticipated to be greater than 1 day, will contact you by e-mail or telephone to arrange a new dispatch date. If this is not satisfactory to you, we will offer you a refund.

If you have any questions concerning delivery please e-mail us at  quoting your order number.

Money-back guarantee

Under our 14 day money back guarantee, if for any reason you are not entirely satisfied with your purchase, will give you a full refund provided that goods are returned to us in the condition sent, by a reputable courier service, within 14 days of you having received them. However, any items that have been opened and used ARE NOT eligible for a refund. Please note we do not carry costs for returns. E-liquids, cartridges and drip tips may not be returned under any circumstances for safety and hygiene reasons.

If goods are delivered damaged or faulty

Please examine the goods on delivery in case they are damaged or faulty. Please notify us within 48 hours of delivery of any damage to the goods, as we may not be in a position to exchange damaged items at a later time.

If you do not inform us within 48 hours we shall have no liability for goods said to be damaged on delivery. Please retain all packaging materials and receipts.This does not affect your statutory rights.

Costs for delivery?

Any orders under £20.00 will be charged at £3.80 for 2nd Class Royal Mail Signed for. We offer FREE 2nd Class Royal Mail Signed for on all orders over £20.00. We also offer 1st Class Signed for at £5.50 and Next Day Special Delivery charged at £7.95. Delivery to Europe is International Tracked & Signed for at £19.99.

**Please note, we DO NOT ship to the USA**

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